Return and Refund

Last Updated: August 12, 2026

We want every customer to have a smooth and satisfactory shopping experience. This Refund & Returns Policy explains when products purchased through this website may be returned, exchanged, or refunded.

By placing an order, you acknowledge and agree to the terms of this Refund & Returns Policy.

1. Return Eligibility

Products may be eligible for a return if they are:

• Received damaged

• Defective or faulty

• Incorrectly supplied

• Significantly different from the product description

• Missing essential items from the original order

To be eligible for a return, products should generally be unused, unopened, and in their original packaging, where applicable.

Products that have been used, damaged after delivery, altered, washed, assembled incorrectly, or otherwise changed by the customer may not qualify for a return.

2. Damaged Products

If your order arrives damaged, please contact customer support as soon as possible after delivery.

To help us assess the issue, you may be required to provide:

• Your order number

• Photographs of the damaged product

• Photographs of the packaging

• A description of the damage

• Any other information reasonably required to investigate the issue

Once the issue has been reviewed and confirmed, an appropriate resolution may be offered, which may include a replacement, exchange, store credit, or refund.

3. Incorrect Products

If you receive an item that is different from what you ordered, please contact customer support promptly.

After verification, we may arrange an appropriate replacement or provide another suitable resolution.

Where the incorrect item was supplied due to an error in order fulfillment, reasonable return or replacement arrangements may be provided.

4. Defective Products

If a product is defective or does not function as reasonably expected based on its description, please contact customer support with details of the issue.

The product may need to be inspected before a replacement or refund is approved.

Minor differences in color, appearance, packaging, printing, sizing, or design may occur due to manufacturing processes, lighting, screen settings, or product batches and may not necessarily be considered a defect.

5. Change of Mind

Returns due solely to a change of mind may not be accepted for all products.

Where a change-of-mind return is accepted, the product must generally be unused, unopened, undamaged, and in its original condition and packaging.

Any applicable return shipping costs may be the responsibility of the customer unless otherwise stated or required by applicable law.

6. Party and Decorative Items

Certain party products may be intended for one-time use or may be sensitive to handling.

Items such as decorations, balloons, banners, disposable tableware, candles, party accessories, artificial decorations, and similar products may not be eligible for return after they have been opened, used, inflated, assembled, personalized, or otherwise altered.

Customers should inspect products carefully before use or assembly.

7. Personalized or Customized Products

Personalized, customized, made-to-order, or specially prepared products may not be eligible for return or refund due to change of mind.

If a personalized or customized product arrives damaged, defective, or materially incorrect, please contact customer support so the issue can be reviewed.

8. Hygiene and Safety Considerations

Certain products may be excluded from returns for hygiene, safety, or health-related reasons where applicable.

Products that cannot reasonably be resold due to hygiene or safety considerations may not be accepted for return once opened or used.

9. Return Request Period

Customers should report damaged, defective, incorrect, or missing items within 7 days of delivery.

Requests submitted after this period may not be accepted unless a longer period is required by applicable law.

For delivery-related issues, customers should contact support as soon as possible so that the matter can be investigated with the relevant delivery provider.

10. How to Request a Return

To request a return, contact customer support and provide:

• Order number

• Customer name

• Contact details

• Product name

• Reason for the return

• Photographs or videos where relevant

• Any other information required to verify the request

Do not send products back without receiving return instructions.

Unauthorized returns may not be accepted or may experience delays in processing.

11. Return Shipping

If a product is returned because it was damaged before delivery, defective, or incorrectly supplied due to an order fulfillment error, reasonable return arrangements may be provided after the issue has been verified.

For eligible change-of-mind returns, return shipping costs may be the responsibility of the customer.

Return shipping arrangements may vary depending on the product, reason for return, and applicable legal requirements.

12. Inspection of Returned Products

Returned products may be inspected before a refund, replacement, exchange, or store credit is approved.

If the returned product does not meet the applicable return conditions, the return may be rejected.

Where a return is rejected, the product may be returned to the customer at the customer's expense where appropriate.

13. Refunds

Once a return has been approved, the refund will generally be processed using the original payment method where technically possible.

The time required for the refund to appear in your account may depend on the payment provider, bank, or financial institution.

Processing times are outside our direct control.

14. Partial Refunds

A partial refund may be considered in circumstances where:

• Only part of an order is damaged or defective

• Some items from a bundled purchase are affected

• A product has a minor issue that does not justify a full refund

• A partial refund is otherwise agreed upon after reviewing the circumstances

The amount of any partial refund will depend on the specific circumstances.

15. Exchanges and Replacements

Where appropriate and subject to availability, an eligible product may be replaced with the same product.

If the original product is unavailable, another suitable resolution may be offered, which may include a refund or store credit.

Replacement products may be subject to the same delivery conditions as the original order.

16. Missing Items

If an item appears to be missing from your order, please contact customer support promptly.

We may review the order records, packaging information, dispatch records, and delivery information before determining the appropriate resolution.

17. Order Cancellation

Orders may be cancelled before they have been processed or dispatched, where possible.

Once an order has entered processing, preparation, customization, or dispatch, cancellation may no longer be possible.

If an order cannot be cancelled because it has already been processed or dispatched, the applicable return conditions will apply.

18. Products Damaged After Delivery

We are not responsible for damage caused by improper handling, incorrect storage, misuse, accidents, modification, installation, assembly, inflation, exposure to unsuitable conditions, or normal wear and tear after delivery.

Customers are responsible for following any product instructions, warnings, and recommended handling procedures.

19. Refund Exclusions

A refund or return may not be approved where:

• The product has been used or consumed

• The product has been intentionally damaged

• The product has been altered or modified

• The product has been improperly stored

• The product has been assembled or handled incorrectly

• The product is returned without the required information

• The return request is made outside the applicable return period

• The product was purchased under conditions that specifically exclude returns

• The issue resulted from normal wear and tear

These exclusions are subject to any rights that cannot legally be excluded under applicable law.

20. Promotions and Free Items

Products received as part of a promotional offer, bundle, discount, or free-item promotion may be subject to specific return conditions.

Where a refund is approved for an order containing promotional or free items, the refund may be adjusted to account for the applicable promotional terms.

21. Delivery Charges

Original delivery charges may not always be refundable, particularly where a return is requested due to change of mind.

Where a product is confirmed to have been incorrectly supplied, damaged, or defective, applicable delivery charges may be considered as part of the resolution, subject to the circumstances and applicable law.

22. Fraudulent or Abusive Return Requests

We reserve the right to investigate suspicious, fraudulent, excessive, or abusive return and refund requests.

Where there is reasonable evidence of misuse of the returns process, a request may be declined to the extent permitted by applicable law.

23. Consumer Rights

Nothing in this Refund & Returns Policy is intended to limit or exclude any consumer rights, guarantees, warranties, or protections that cannot legally be excluded or restricted under applicable law.

Where applicable law provides greater rights than those described in this policy, those legal rights will continue to apply.

24. Policy Changes

This Refund & Returns Policy may be updated from time to time to reflect changes in products, services, business practices, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

25. Contact for Returns and Refunds

For return, replacement, exchange, or refund requests, please contact customer support through the contact information and customer service channels provided on this website.

Please include your order number and a clear description of the issue so that your request can be reviewed efficiently.